Registered NDIS Provider Delivering Quality Care in Melbourne
From daily living assistance to community participation, we provide comprehensive NDIS services you can rely on.
About Us
Vital Community Care is a registered NDIS provider based in Melbourne, dedicated to delivering high-quality, person-centred support to individuals living with disability. Our mission is to empower participants to live independently, achieve their personal goals, and actively engage in their community.
We understand that every individual is unique. That’s why we take the time to listen, understand your needs, and develop tailored support plans that reflect your goals, preferences, and lifestyle. Our team of experienced and compassionate support workers are committed to providing care with dignity, respect, and professionalism.
At Vital Community Care, we believe in building strong, trusting relationships with our participants, their families, and support networks. We focus on delivering reliable, flexible, and culturally inclusive services that make a meaningful difference in everyday life.
Proudly servicing Melbourne and surrounding suburbs, we are here to support you every step of the way.
Book an appointment online
Booking with Vital Community Care is quick and easy. Simply give us a call or click the button below to select a time that works best for you.
Important information
At Vital Community Care, the safety, wellbeing, and rights of our participants are our highest priority. As a registered NDIS provider in Melbourne, we strictly follow the standards and guidelines set by the NDIS Quality and Safeguards Commission to ensure safe, ethical, and high-quality service delivery.
All our staff members are fully screened, trained, and committed to providing support that respects your dignity, privacy, and individual choices. We maintain clear communication, transparent service agreements, and person-centred care plans tailored to your needs.
We encourage participants and families to share feedback at any time. If you have concerns or would like to make a complaint, we have a clear and confidential process in place to address matters promptly and fairly.
Your rights matter. You have the right to:
Be treated with respect and dignity
Make informed choices about your supports
Receive safe and high-quality services
Have your privacy and confidentiality protected
Provide feedback or raise concerns without fear
For more information about your rights under the NDIS, you can visit the official NDIS website.
Support Coordination
Our Support Coordination service helps you make the most of your NDIS plan. We work with you to understand your funding, identify your goals, and connect you with the right service providers. We assist with booking services, coordinating appointments, and resolving any issues that come up. If your circumstances change or supports aren’t working well, we help you adjust your services so they better meet your needs. Our goal is to empower you to build skills, confidence, and independence in managing your supports over time.
In-Home & Community Support (Daily Living Assistance)
We provide practical, respectful support with everyday activities at home and in the community. This includes personal care (such as showering, dressing, and grooming), meal preparation, light household tasks, and support to attend appointments or run errands. Our support workers focus on building your independence by supporting you to do as much as you can for yourself, while being there when you need extra help. Supports are flexible and tailored to your routine, culture, and personal preferences.
Community Access & Participation
This service supports you to get out into the community and take part in activities that are meaningful to you. We help you attend social events, join community groups, explore hobbies, go to the gym, visit the library, or simply enjoy time in public spaces. Our workers provide encouragement, transport support where required, and assistance with building social skills and confidence. The aim is to reduce isolation, increase independence, and help you feel connected to your community.
Supported Independent Living (SIL)
Supported Independent Living provides ongoing support for participants who live in shared or individual accommodation. Our team offers assistance with daily routines such as personal care, cooking, cleaning, medication support (as per plan and guidelines), and developing life skills. Support is available 24/7 based on individual needs. We work closely with participants to promote independence, choice, and control, while creating a safe and respectful home environment.
Household Tasks
We support participants to maintain a safe, clean, and comfortable home. This includes assistance with cleaning, laundry, meal preparation, and basic household organisation. Wherever possible, we work alongside you to build skills and confidence in managing household tasks independently. Our support is delivered respectfully and in line with your preferences and routines.
Individualised Support Planning
We take the time to understand your goals, strengths, and needs to create a personalised support approach that fits your life. This includes working with you to identify short- and long-term goals, choosing the right supports, and regularly reviewing what’s working and what can be improved. Your voice is central to all planning, and we adapt supports as your needs change.
Frequently Asked Questions
We understand that choosing the right NDIS provider is an important decision. To help you feel confident and informed, we’ve answered some of the most common questions about our services, eligibility, and how we support participants across Melbourne.
If you can’t find the information you’re looking for, our friendly team is always available to assist you. Please feel free to contact us for personalised guidance and support.
We provide a range of NDIS support services including personal care, daily living assistance, community participation, household tasks, transport support, and more. Our services are tailored to meet each participant’s individual goals and needs.
Yes, Vital Community Care is a registered NDIS provider delivering high-quality, compliant, and person-centred support services across Melbourne.
Our services are available to individuals who have an approved NDIS plan. If you are unsure about your eligibility, our team can guide you through the process.
You can contact us by phone or email to discuss your needs. We will arrange a consultation to understand your goals and develop a personalised support plan.
Yes. We believe in choice and control. We aim to match you with support workers who align with your preferences and support requirements.
We provide NDIS support services throughout Melbourne and surrounding suburbs.
We value feedback and are committed to continuous improvement. You can contact us directly to share feedback or raise concerns. All matters are handled confidentially and professionally.
Contact Us
Address
office 10/57 Forsyth Rd, Hoppers Crossing VIC 3029, Australia
Phone
0435 422 560Operating Hours
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Usefull NDIS links
For more information about the National Disability Insurance Scheme (NDIS), participant rights, and official guidelines, please visit the following trusted resources:
Voices of Our Community
At Vital Community Care, we are proud to make a positive difference in the lives of the participants and families we support. Our commitment to compassionate, reliable, and person-centred care is reflected in the feedback we receive from our community.
We value the trust our participants place in us and strive to deliver high-quality NDIS services that promote independence, dignity, and confidence. Below are some of the experiences shared by the individuals and families we have had the privilege to support across Melbourne.
The Vision Behind Vital Community Care
Committed to delivering compassionate, person-centred NDIS support across Melbourne.
With extensive experience in the disability and community services sector, the Founder of Vital Community Care is passionate about empowering individuals to live independently and achieve their goals. The vision behind the organisation is built on respect, inclusion, and high-quality support tailored to each participant’s unique needs.
A strong advocate for choice and control, the leadership approach focuses on creating personalised support plans that promote dignity, confidence, and community participation. Every service delivered reflects a commitment to professionalism, integrity, and compliance with NDIS standards.
Through dedication and genuine care, Vital Community Care continues to make a meaningful difference in the lives of participants and families across Melbourne.
Leadership Built on Compassion and Integrity
At Vital Community Care, our leadership is guided by a genuine commitment to empowering individuals and strengthening the community. With a strong foundation in disability and community services, we are dedicated to delivering high-quality, person-centred NDIS support across Melbourne.
Our focus is on creating meaningful outcomes through respect, professionalism, and a deep understanding of each participant’s unique journey.